Useful Information for Wellton Centrum Hotel & SPA guests

Address

Kalēju iela 33, Riga, LV - 1050, Latvia
+ 371 67130670
[email protected]

Additional services

For the additional fee we offer:

  • Toothbrush and toothpaste - 2,00 EUR
  • Shaving kit - 2,00 EUR
  • Slippers - 2,00 EUR
  • Bathrobe - 5,00 EUR

Air Conditioning System

There is an air conditioning system in each room. The remote control is on the wall. Please use the air conditioning with your windows shut. In the winter period from 01.09 to 30.04 the air conditioning system is turned off.

ATM

The nearest ATMs are located 49 m from the hotel, at the trade center “Galerija Centrs” in 16 Audēju Street.

Baby Cot

Children from 0 - 3 years (incl.) baby cot can be placed in a room free of charge. Please contact the reception desk (Ext. 670, 671).

Breakfast

Breakfast is served every day in the breakfast hall on the 1st floor of the hotel.
Breakfast hall working hours:

  • Mon - Fri from 7:00 to 11:00,
  • Saturdays, Sundays, and national holidays from 7:30 to 11:00.

If you prefer an early takeaway breakfast, please inform the reception in advance.
We offer breakfast for guest visitors for the additional fee of 18,00 EUR / pers.

Car Parking

The hotel has a guarded car park located 300 meters from the hotel. Parking costs are 15,00 EUR for the period from 14:00 to 14:00. A parking spot cannot be booked in advance.

Car Rent

The car rental service is available at the hotel. For more information, please contact reception (Ext. 670 or 671).

Check-in

The check-in time starts at 15:00. In case of early check-in please inform the reception in advance. Early check-in is based upon availability and for an extra charge.

Check-out

The check-out time is until 12:00. If you wish to stay longer, please inform the reception in advance, until 12:00. Late check-out is based upon availability and for an extra charge.

Conference Rooms

More information can be found in our homepage www.wellton.com. Also, you can contact the conference manager in Mogotel Group

Working hours from Mon. - Fr. 9:00 a.m. - 17:00 p.m. or you can leave your request at the front desk.

Copying

Copy service is for an additional fee at the reception desk. Copies А4 - 0,15 EUR sheet.

City Map

The city map can be found at reception.

Credit Cards

We accept cards: MasterCard, Maestro, Visa and Visa Electron.

Damaged Goods

Penalty for guest damaged goods please see in Appendix 3.

Direct Hotel Booking

Don’t forget to book the hotel for your next visit. You can make a reservation through the homepage of our hotel www.wellton.com or through the reservation department.

Reservation department number:

Drinking-Water

Tap water is not recommended for drinking. The drinking water in bottles is available in the mini-bar in each room or in the restaurant on the hotel's first floor for an extra charge.

Electricity

The voltage in the hotel is 220V.

Electrical Safety Tips

  • Do not use the electrical appliances when the spark occurs.
  • It is necessary to avoid contact between electrical devices and moisture or water.
  • Do not touch the electrical appliance, switches, etc. with wet hands.
  • Do not touch the wiring elements, lamps, switches, or simply working appliances with hands while taking a bath or standing barefoot on a wet floor.
  • Do not place electrical heaters near flammable materials.
  • Do not leave unattended appliances, especially iron,
  • electric heating plugged in.
  • Do not floodwater on an inflamed cable or break it off with your hands.
  • Do not pull out the plug with the electrical device cable.
  • Do not touch the electric wires bare ends with your hands.
  • Do not pour water into the plug or power cord when it is on fire.

Evacuation Plan

There is an evacuation plan in each room near the door. The location of the room is marked on the plan, as well as all emergency ways and evacuation exits.

Excursions

We offer different excursions. Please, contact the reception desk (Ext.: 670 or 671).

Extra Bed

  • Children under 4 years are allowed to stay in their parent's room for FREE, including an extra bed and breakfast.
  • Children aged 4 to 12 years - EUR 18 (per child/night) with extra bed and breakfast included.
  • Children from 13 years - EUR 23 (per child/night) with extra bed and breakfast included.

To order an extra bed or baby cot and receive confirmation from the hotel please make a reservation in advance. (Ext. 670 or 671).

Fire Safety

There is a smoke detector in each room. In case of a fire please leave the room immediately and follow the evacuation signs in the corridors. Do not use the elevator!

Fire & Rescue Service

The number of Fire service 112.

Hairdryer

For your convenience, there is a hairdryer located in the bathroom.

Internet Connection

Wi-Fi is available in all hotel areas and is free of charge.

  • Login: Well Network
  • Password: Wellwifi

Internet Terminal

Computers for guests are on the 1st floor near to reception. This service is free of charge.

Laundry service

If you need Laundry service, please fill out an order form and put all things in a Laundry bag. Please bring a Laundry bag to reception until 9:00 a.m. Your order will be provided the next day (service is not available during weekends and are for an extra fee).

Lost & Found

In case of lost or forgotten things, please contact reception (Ext.: 670 or 671).

The hotel has the right to store forgotten/lost things within 3 months.

Luggage

The luggage room is located on the first floor, near the reception desk. This service is FREE OF CHARGE.

Medical Care

In case of medical assistance, please contact the reception desk (Ext.: 670 or 671).

AMBULANCE direct numbers 112 or 113.

Minibar

Each room has a minibar with a wide range in it. This service is for an extra charge.

Pets

Pets are allowed on request. This service is for an extra charge (20,00 EUR night/pet). For more information, please contact reception.

Room Cleaning Service

Room cleaning service is performed every day from 9:00 to 17:00.

We care about responsible water and energy consumption.
If you prefer to have the room cleaned during the day, please hang a "Please clean the room" sign outside the room on the door handle till 14:00.
If you forget to place the sign, we consider that you don't need the room cleaned today.

If you do not want to be disturbed, please place the “Do not disturb” card on the doorknob.

For changing the towels please leave them on the floor.

The bed linen is changed at least every third day of your stay.

Room Service

Please, contact the reception desk (Ext.: 670 or 671).

Safe

For personal belongings’ storage, we recommend using a safe which is located in each room. The hotel administration is not responsible for the things left without supervision.

Security

The hotel has a video monitoring system and 24-hour security.

Police number – 112 or 110.

Sightseeing

The hotel offers a variety of sightseeing tours. For more information, please contact the reception (Ext. 670 or 671).

Smoking

This is non - smoking hotel. The penalty fee for smoking in the room is 150,00 EUR.

SPA Centre

Wellton SPA Centrum is open from 9:00-21:00 (last entrance till 19:00). Treatment rooms from 9:00-21:00; last treatment can be booked at 19:00.

SPA visiting includes:

  • 1 towel for 1 person
  • Swimming pool
  • Jacuzi
  • 2 saunas

For additional fee:

  • Slippers - 2,00 EUR
  • Bathrobe - 5,00 EUR

SPA treatments can be booked in SPA reception. Please find a brochure in your room. (Ext. 680).

SPA Center Information

Swimming pool water temperature: +25 - +28. Jacuzzi water temperature: +36.

Children under the age of 14 are permitted to use the indoor pool only when accompanied by a responsible adult. The accompanying adult is responsible for the child’s safety. SPA visiting with children until 19:00

Telephone

  • Reception number – 670, 671
  • SPA Centre number – 680
  • Restaurant number - 667
  • City calls – «0» + telephone number
  • International calls - «0» + «00» + country code + phone number
  • Calls from room to room – just dial room number

Television

The free television channels are available at the hotel.

Transfer

We offer a transfer service to/from the airport. This service is for an extra charge. You can order a taxi at the reception (Ext.: 670 or 671)

Umbrella

Umbrellas for rent are available at the reception. Rent – for free. Umbrella loss penalty – 10,00 EUR.

Visitors

Visitors can be in the Hotel only until 23:00. Please, register your guests after 23:00. The Hotel is not responsible for Guest’s visitors.

Wake-up Call

In case You need wake - up call, please contact reception (Ext.: 670 or 671).

What is Near?

  • Shopping center - 49 m from the hotel, Audēju street 16
  • Train Station - 600 m from the hotel
  • Riga International Coach Terminal - 800 m from the hotel, 1 Pragas Street
  • Riga International Airport – 9,5 km from the hotel, Marupe region

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