Useful Information for Wellton Riverside SPA Hotel guests

ADDRESS

11. Novembra krastmala 33, Riga, LV - 1050, Latvia, Tel.: + 371 66777850, [email protected]

ADDITIONAL SERVICES

For the additional fee we offer:

• Toothbrush and toothpaste - 2,00 EUR
• Shaving kit - 2,00 EUR
• Slippers - 2,00 EUR Bathrobe - 5,00 EUR
• Additional towel set - 4,50 EUR
• Beach towel set (summer season only) - 5,00 EUR
• Additional bed linen set - 10,00 EUR

AIR CONDITIONING SYSTEM

There is an air conditioning system in each room. The remote control is on the wall. Please use the air conditioning with your windows shut. In winter period from 01.09 to 30.04 the air conditioning system is turned off.

ATM

The nearest ATMs are located 230 m from the hotel, at Grecinieku str. 34

BABY COT

Children from 0 - 2 years (incl.) a baby cot can be placed in a room free of charge. Please contact the reception desk. Number: 100,101,102

BREAKFAST

Breakfast is served every day in the breakfast hall on the 1st floor of the hotel. Breakfast hall working hours:

• Mon - Fri from 7:00 to 10:30,
• Saturdays, Sundays, and national holidays from 07:30 to 11:00.

If you prefer an early takeaway breakfast, please inform the reception in advance.
We offer breakfast for guest visitors for the additional fee of 20,00 EUR / pers.

CAR PARKING

Privat car park is located 200 meters from the hotel. Parking costs are 15,00 EUR for the period from 14:00 to 14:00. A parking spot cannot be booked in advance.

CAR RENT

The car rental service is available at the hotel. For more information, please contact the reception desk (Ext. 100,101,102).

CHECK-IN

The check-in time starts at 15:00. In case of early check-in please inform the reception desk in advance. Early check-in is based upon availability and for an extra charge.

CHECK - OUT

The check-out time is until 12:00. If you wish to stay longer, please inform the reception desk in advance, until 12:00. Late check-out is based upon availability and for an extra charge.

CONFERENCE & BANQUETING

There are two meeting rooms available at the hotel with a capacity of 12 to 130 pers. For more information, please ask at reception or by phone (Ext.: 100,101,102), E-mail: [email protected] Phone: +371 27007305

COPYING

Copy service is for an additional fee at the reception desk. Copies А4 - 0,15 EUR sheet.

CITY MAP

The city map can be found at the reception desk.

CREDIT CARDS

We accept cards: MasterCard, Maestro, Visa, Visa Electron, and Debit cards.

DAMAGED GOODS

Penalty for guest damaged goods.

	ENTRANCE	PRICE, EUR
1	Door	285
2	Door frame	145
3	Door shutter	145
4	Coat hanger (metal hook)	8
5	Shelf	100

 

	ROOM	PRICE, EUR
6	TV	715
7	TV remote	60
8	Bed	285
9	Mattress	215
10	Bed headboard 1m2	145
11	Sofa	645
12	Chair	100
13	Armchair	125
14	Nigth curtain	100
15	Closet door	215
16	Closet shelf (1 th.)	75
17	Miror	215
18	Lamp	215
19	Safe	215
20	Mini-bar	360
21	Window	from 150
22	Heating radiator	285
23	Air cinditioning panel	145
24	Floor/carpet 1m2	75
25	Wall panel 1m2	75
26	Pillow	30
27	Blanket	45
28	Bed cover	100
29	Night curtain	145
30	Tulle	100
31	Louvers	145
32	Iron with iron board	85

 

	DESK	PRICE, EUR
33	Desk	285
34	Telephone	45
35	Teapott with tray	75
36	Cap	3
37	Glass	3

 

	BATHROOM	PRICE, EUR
38	Door (entrance)	285
39	Shower (cabine)	285
40	Shower holder	60
41	Bath	715
42	Bath's glass cabin (1th.)	145
43	Toilet bowl	430
44	Toilet bowl lid	100
45	Toilet paper stand	30
46	Toilet brush with holder	50
47	Sink	285
48	Water tap	360
49	Floor 1m2	45
50	Mirror at the wall	75
51	Light above the mirror	145
52	Make-up mirror	50
53	Hair-dryer	45
54	Towel	8
55	Hook (chrome)	15
56	Trash can	15

 

	HOTEL	PRICE, EUR
57	Floor/carpet 1m2	75
58	Wall 1m2	75
59	Window	from 100
60	Sofa	645
61	Chair	100
62	Desk	100
63	Glass door in the restaurant (1 th.)	285
64	Bathroom scale (in room)	20
65	Computer monitor	570
66	Lamp	215
67	Umbrella	10

 

DINNER OR LUNCH

Dinner or lunch can be delivered to your room.
Lobby bar working hours:

• Mon -Thu: 14:00-22:00
• Fri-Sat: 12:00-23:00
• Sun: 12:00-22:00

Service costs 3,00 EUR. Restaurant and Lobby Bar: 130

DIRECT HOTEL BOOKING

Do not forget to book the hotel for your next visit. It is possible to book on our official website -  www.wellton.com or by contacting our reservation department. Reservation department phone numbers are: 100,101,102 or +371 67259989; +371 66777862. Email: [email protected]

DRINKING WATER

The tap water is not recommended for drinking. The drinking water in bottles is available in the mini bar in each room or in the restaurant at the hotel first floor for extra charge.

ELECTRICITY

The voltage in the hotel is 220V.

ELECTRICAL SAFETY TIPS

• Do not use the electrical appliance when the spark occurs.
• It is necessary to avoid contact between electrical devices and moisture or water.
• Do not touch the electrical appliance, switches, etc. with wet hands.
• Do not touch the wiring elements, lamps, switches, or simply working appliances with your hands while taking a bath or standing barefoot on a wet floor.
• Do not place electrical heaters near flammable materials.
• Do not leave unattended appliances, especially iron, electric heating plugged in.
• Do not flood water on an inflamed cable or break it off with your hands.
• Do not pull out the plug with the electrical device cable.
• Do not touch the electric wires' bare ends with your hands.
• Do not pour water into the plug or power cord when it is on fire.

EVACUATION PLAN

There is an evacuation plan in each room near the door. The location of the room is marked on the plan, as well as all emergency ways and evacuation exits.

EXCURSIONS

We offer different excursions. Please, contact the reception desk. Number: 100,101,102

EXTRA BED

• Children under 4 years are allowed to stay in their parent's room for FREE, including an extra bed and breakfast.
• Children aged 4 to 12 years - EUR 20 (per child/night) with extra bed and breakfast included.
• Children from 13 years - EUR 25 (per child/night) with extra bed and breakfast included.

To order an extra bed or baby cot and receive confirmation from the hotel please make a reservation in advance. (Ext. 100,101,102).

FIRE SAFETY

There is a smoke detector in each room. In case of a fire please leave the room immediately and follow the evacuation signs in the corridors. Do not use the elevator!

FIRE AND RESCUE SERVICE

The number of Fire service is 112.

GYM

The hotel offers gym services. A gym is located on 1 floor FREE OF CHARGE for hotel Guests

HAIRDRYER

For your convenience, there is a hairdryer located in the bathroom.

INTERNET CONNECTION

Wi-Fi is available in all hotel areas and is free of charge. Login: Well Network Password: Wellwifi

INTERNET TERMINAL

Computers for guests are on the 1st floor near to reception desk. This service is free of charge.

LAUNDRY SERVICE

If you wish to use laundry service, please fill out an order form and put all things in the laundry bag. It is possible to leave the laundry bag in the room or bring it to reception until 9:00. Your order will be provided the next day (service is not available during weekends and are for an extra fee).

LOST AND FOUND

In case of lost or forgotten things, please contact the reception desk. Number: 100,101,102 The hotel has the right to store forgotten/lost things within 3 months.

LUGGAGE

The luggage room is located on the first floor, near the reception desk. This service is FREE OF CHARGE.

MEDICAL CARE

In case of medical assistance, please contact the reception desk. Number: 100,101,102. Direct numbers 112 or 113.

MINI-BAR

Each room has a minibar with a wide range in it. This service is for an extra charge.

PETS

Pets are allowed on request. This service is for an extra charge (20,00 EUR night/pet). For more information, please contact the reception desk.

POST-SERVICE

You can leave your correspondence at the reception desk. Envelopes and stamps are available for purchase at the hotel reception desk.

ROOM CLEANING SERVICE

Room cleaning service is performed every day from 9:00 to 17:00 Please place a “Clean Room” card on the doorknob if you wish your room to be cleaned. If you do not want to be disturbed, please place “Do not disturb” card on the doorknob. For changing the towels please leave them on the floor. The bed linen is changed at least every third day of your stay.

ROOM SERVICE

Please, contact the reception desk. The reception desk works 24 hours. Number: 100,101,102 +371 66777850

RESTAURANT / BAR

Enjoy a pleasant ambiance and plunge into a variety of offers in our restaurant. You can make an order from your room, for an additional cost. Restaurant: 130, +371 60005659 Lobby bar: 130

SAFE

For personal belongings’ storage, we recommend using a safe which is located in each room. The hotel administration is not responsible for the things left without supervision.

SECURITY

The hotel has a video monitoring system and 24 - hour security. Police number - 112 or 110.

SIGHTSEEING

The hotel offers a variety of sightseeing tours. For more information, please contact the reception desk (Ext. 100,101,102).

SMOKING

This is a non-smoking hotel. The penalty fee for smoking in the room is 150,00 EUR.

SPA CENTRE (RIVERSIDE SPA)

Wellton SPA Riverside Aqua Thermal area working hours:

• Mon – Thu: 10:00 – 21:00
• Fri – Sun : 9:00-21:00
• (last entrance till 20:00).

Visits to the SPA Aqua Thermal area are only available through prior booking and prepayment. Please use a short link to make your reservation: www.qrco.de/rivbookla

SPA treatments working hours:

• Mon-Sun: 10:00-21:00
• (last treatment can be booked 20:00)

When booking a room without 1,5-hour SPA access included, an extra charge of EUR 20,00 is applied per person.
SPA visiting includes 1 towel for 1 person. Bathrobes and slippers - for an extra fee.

Notice for guests with children: Children from 3-12 years are permitted to use the indoor pool only when accompanied by a responsible adult. Children under the age of 3-year SPA are not recommended. The accompanying adult is responsible for the child’s safety. SPA visits with children until 18:00 (last entrance with children under 12 years till 16:30).

TELEPHONE

• Reception - 100,101,102 / +371 66777850 
• SPA Centre - 104 / -371 60005672
• Restaurant and Lobby bar – 130 / +371 60005659
• City calls - «0» + telephone number
• International calls - «0» + «00» + country code + phone number
• Calls from room to room - just dial room number

Outside calls may be done via the reception desk – please call reception (100, 101, 102) and ask to dial the phone number you need with the country code. The amount for the call will be automatically added to your bill.

TELEPHONE TARIFFS

• Local calls in Riga and Latvia  - 0, 64 EUR min
• Information calls in Latvia  -  1, 35 EUR min
• Calls to Baltic countries Lithuania, Estonia - 1, 35 EUR min
• USA, Canada, Russia, ASV -  2, 20 EUR min
• Other international calls -  2, 77 EUR min 

International country calling codes - https://countrycode.org/

TELEVISION

The free television channels are available at the hotel. 

TRANSFER

We offer a transfer service to/from the airport. This service is for an extra charge. You can order a taxi at the reception desk. Number 100,101,102

UMBRELLA

Umbrellas for rent are available at the reception desk. Rent - for free. In case of do not return umbrella penalty - 10,00 EUR.

VISITORS

Visitors can be in the Hotel only until 23:00. Please, register your guests after 23:00 The Hotel is not responsible for Guest’s visitors.

WAKE UP CALL

In case You need wake - up call, please contact the reception desk. Number 100,101,102

WHAT IS NEAR?

• Shopping center - 500 m from the hotel, Audeju street 16.
• Bus Station - 600 m from the hotel, Pragas street 1,
• Train Station - 700 m from the hotel Stacijas laukums 2. RIGA INTERNATIONAL COACH TERMINAL.
• Airport - 9,5 km from the hotel, Marupes district. INTERNATIONAL AIRPORT RIGA

We wish you a pleasant stay!