SPA Policies and Etiquette

SCHEDULING AN APPOINTMENT

To visit the Aqua Thermal Area or a SPA treatment, please make a reservation online, selecting the date, time and service.

All SPA treatments and packages will need to be guaranteed with a credit card.

In exceptional cases, please contact the SPA reception by phone +371 6000 5672 or by email info.riverside@welltonspa.com.

ARRIVAL TIME

Please allow sufficient time before your visit to complete a Spa Registration Form and/or Health Questionnaire. We recommend you arrive at the SPA center 10 – 15 minutes before your appointment to allow time to change before your treatment. Please be advised that late arrivals will result in a reduction of treatment time.

The spa will provide towels and robes for treatment, we recommend that you bring your own indoor footwear. Alternatively, flip flops are available for you to purchase at the SPA reception.

SPA FACILITIES AND ACCESS

Our Aqua Thermal area features a 12.5-meter-long swimming pool, a hydro massage pool, a Hammam, a herbal sauna, and a cedar bath. Access to the Aqua Thermal area is limited to 1.5 hours. If access is not included in your hotel room rate, an additional charge will apply. This facility is open to hotel guests, members, and visitors from the city.

Wellton SPA Riverside's gym is equipped with the latest Technogym cardio and strength training equipment, providing access to both hotel guests and members.

The Swim&Gym Membership offers 8 visits, allowing a combination of gym or Aqua thermal area use according to your preference. Valid for 6 months from the date of purchase, each membership is exclusive to a single owner. Membership prices vary based on weekdays.

CHILDREN’S POLICY

Children under 12 y.o. can enjoy the Aqua Thermal water area until 18:00.
Children up to 12 y.o. in the SPA Thermal water area must be accompanied by an adult, who is fully responsible for the child’s safety, behavior and health; the adult must be at least 18 years old. All SPA rules apply to children.
Wellton SPA centers do not recommend that children under 3 years old use the SPA.
SPA bookings for facials and body treatments are available for individuals aged 16 and older.
Access to the gym is restricted to individuals aged 16 and over. An exception is made for those under 16, provided they are under the guidance of an individual trainer or with the permission of the SPA Reception.

CANCELLATION POLICY

Online Reservations are 100% refundable to the original method of payment if canceled at least 24 hours before your reservation time, with a deduction of 5% for bank commission fees (minimum 0.50 EUR) plus VAT from the total.
Online Cancellations made between 24 and 3 hours prior to the reservation will be entitled to a 50% refund.
Online Cancellations less than 3 hours prior to the reservation will not be eligible for a refund.
Aqua Thermal Area visit cancellation must be made no later than two hours before the actual visit.

SPA ETIQUETTE

In order to maintain a relaxed ambience within the SPA center, guests are discouraged from using their mobile phones or having loud conversations.
Smoking and the consumption of any alcoholic beverages are strictly prohibited within the center.
Guests are asked to remove all jewelry including watches, before treatments commence.
A number of body treatments require showering before treatment commences. In such circumstances, guests must shower and wear the bathrobe, slippers and disposable undergarments provided.
Ladies are recommended to remove all makeup before any skin treatment; gentlemen are advised not to shave less than 3 hours prior to a facial treatment.

HEALTH CONDITIONS

The set of guidelines provided below is not exhaustive; it aims to highlight some of the main medical indicators where treatments may not be advisable: mobility problems, active/underactive thyroid, verruca/warts, heart problems, epilepsy, skin diseases/disorders, diabetes, metal pins/palates, claustrophobia, ear infection, cancer, surgery in the last 3 months, and allergies.

Heat and cold appliances are not allowed during pregnancy.

PREGNANCY

Please allow our spa team to guide you in selecting which treatments are most suitable during this special time.

GIFT VOUCHERS

The perfect gift for someone special. For more information, please get in touch with the SPA reception team or visit our e-shop shop.wellton.com.

To redeem your SPA gift vouchers, please contact the SPA reception by phone or e-mail.

SPA PRODUCT RANGE

The SPA products used in our treatments are available to purchase from Spa Reception.

VALUABLES

Wellton SPA accepts no responsibility for loss of valuables and jewelry at any time on the spa premises.

LOST PROPERTY

All lost property found on the premises should be handed to SPA reception. Items will be stored for four months.

PRICES

All prices are quoted in EUR (VAT included) and are subject to change at any time. Gratuities are not included and are welcomed at your discretion.

SCHEDULING AN APPOINTMENT

To visit the SPA Zone or a SPA treatment, please make a reservation online, selecting the date, time and service.

All SPA treatments and packages will need to be guaranteed with a credit card.

In exceptional cases, please contact the SPA reception by phone +371 6713 0680 or by email info.centrum@welltonspa.com.

ARRIVAL TIME

The spa will provide towels and robes for treatment, we recommend that you bring your own indoor footwear. Alternatively, flip flops are available for you to purchase at the SPA reception.

SPA FACILITIES AND ACCESS

Our SPA Zone features an 8,5m swimming pool with water jets, jacuzi, a Finnish sauna, and a Turkish steam bath. Access to the SPA Zone is limited to 1.5 hours. If access is not included in your hotel room rate, an additional charge will apply. This facility is open to hotel guests, members, and visitors from the city.

CHILDREN’S POLICY

Children under 12 y.o. can enjoy the SPA Zone until 19:00.
Children up to 12 y.o. in the SPA Zone must be accompanied by an adult, who is fully responsible for the child’s safety, behavior and health; the adult must be at least 18 years old. All SPA rules apply to children.
Wellton SPA centers do not recommend that children under 3 years old use the SPA.
SPA bookings for facials and body treatments are available for individuals aged 16 and older.

CANCELLATION POLICY

Online Reservations are 100% refundable to the original method of payment if canceled at least 24 hours before your reservation time, with a deduction of 5% for bank commission fees (minimum 0.50 EUR) plus VAT from the total.
Online Cancellations made between 24 and 3 hours prior to the reservation will be entitled to a 50% refund.
Online Cancellations less than 3 hours prior to the reservation will not be eligible for a refund.
SPA Zone visit cancellation must be made no later than two hours before the actual visit.

SPA ETIQUETTE

In order to maintain a relaxed ambience within the SPA center, guests are discouraged from using their mobile phones or having loud conversations.
Smoking and the consumption of any alcoholic beverages are strictly prohibited within the center.
Guests are asked to remove all jewelry including watches, before treatments commence.
A number of body treatments require showering before treatment commences. In such circumstances, guests must shower and wear the bathrobe, slippers and disposable undergarments provided.
Ladies are recommended to remove all makeup before any skin treatment; gentlemen are advised not to shave less than 3 hours prior to a facial treatment.

HEALTH CONDITIONS

Heat and cold appliances are not allowed during pregnancy.

PREGNANCY

Please allow our spa team to guide you in selecting which treatments are most suitable during this special time.

GIFT VOUCHERS

The perfect gift for someone special. For more information, please get in touch with the SPA reception team or visit our e-shop shop.wellton.com.

To redeem your SPA gift vouchers, please contact the SPA reception by phone or e-mail.

SPA PRODUCT RANGE

The SPA products used in our treatments are available to purchase from Spa Reception.

VALUABLES

Wellton SPA accepts no responsibility for loss of valuables and jewelry at any time on the spa premises.

LOST PROPERTY

All lost property found on the premises should be handed to SPA reception. Items will be stored for four months.

PRICES

All prices are quoted in EUR (VAT included) and are subject to change at any time. Gratuities are not included and are welcomed at your discretion.

SCHEDULING AN APPOINTMENT

To visit the SPA Zone or a SPA treatment, please make a reservation online, selecting the date, time and service.

All SPA treatments and packages will need to be guaranteed with a credit card.

In exceptional cases, please contact the SPA reception by phone +371 6786 9952 or by email info.oasis@welltonspa.com.

ARRIVAL TIME

The spa will provide towels and robes for treatment, we recommend that you bring your own indoor footwear. Alternatively, flip flops are available for you to purchase at the SPA reception.

SPA FACILITIES AND ACCESS

Our SPA Zone features a small size leisure pool with underwater massage (20m2), jacuzi, Finnish sauna, and Turkish steam bath. Access to the SPA Zone is limited to 1.5 hours. If access is not included in your hotel room rate, an additional charge will apply. This facility is open to hotel guests, members, and visitors from the city.

CHILDREN’S POLICY

Children under 12 y.o. can enjoy the SPA Zone until 19:00.
Children up to 12 y.o. in the SPA Zone must be accompanied by an adult, who is fully responsible for the child’s safety, behavior and health; the adult must be at least 18 years old. All SPA rules apply to children.
Wellton SPA centers do not recommend that children under 3 years old use the SPA.
SPA bookings for facials and body treatments are available for individuals aged 16 and older.

CANCELLATION POLICY

Online Reservations are 100% refundable to the original method of payment if canceled at least 24 hours before your reservation time, with a deduction of 5% for bank commission fees (minimum 0.50 EUR) plus VAT from the total.
Online Cancellations made between 24 and 3 hours prior to the reservation will be entitled to a 50% refund.
Online Cancellations less than 3 hours prior to the reservation will not be eligible for a refund.
SPA Zone visit cancellation must be made no later than two hours before the actual visit.

SPA ETIQUETTE

In order to maintain a relaxed ambience within the SPA center, guests are discouraged from using their mobile phones or having loud conversations.
Smoking and the consumption of any alcoholic beverages are strictly prohibited within the center.
Guests are asked to remove all jewelry including watches, before treatments commence.
A number of body treatments require showering before treatment commences. In such circumstances, guests must shower and wear the bathrobe, slippers and disposable undergarments provided.
Ladies are recommended to remove all makeup before any skin treatment; gentlemen are advised not to shave less than 3 hours prior to a facial treatment.